Crappy app

This app states I dont even have to request results, that they will be sent automatically. It says some states take 14 days. After 15 days I finally make a request. Then it says it will take several days to fulfill request. Finally after 19 days it says my results are ready. But all it shows are my results from a year ago! Im I missing something? Why does everyone else have such a great experience and I get crap?

1greeneye about MyQuest for Patients, v2.11